Privacy Policy

At Supreme Heating and Cooling, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website or services, you agree to the practices described in this policy.

1. Information Collection

We may collect both personal and non-personal information from visitors to our website and clients who engage with our services.

1.1 Non-Personal Information

We may collect non-personal data such as your domain name, IP address, browser type, operating system, and the pages you visit on our website. This information helps us analyze trends, administer the site, and improve user experience.

1.2 Personal Information

If you communicate with us through our website, forms, email, phone, or other channels, we collect the information you voluntarily provide—such as your name, email address, phone number, and service-related details.

We may also contact you via email or SMS in the future to share service updates, promotions, or policy changes.

2. Use of Information

The information we collect is used primarily for:

• Providing and improving our HVAC services and website.
• Responding to inquiries and fulfilling service requests.
• Sending updates, promotional materials, or notifications (with your consent).
• Internal business purposes, such as analytics and service improvement.

3. Security

We take your privacy seriously and follow industry-standard security measures to protect your personal information during transmission and storage.

• Sensitive data (such as payment details) is encrypted and transmitted securely.
• You can verify secure pages by looking for the “https” in the website URL or a closed lock icon in your browser.
• Only authorized employees who need access to perform specific tasks (e.g., billing, customer service) are granted access to personal information.
• Our systems and servers are maintained in secure environments.

4. Cookies

Our website uses cookies to improve your browsing experience.

A cookie is a small file stored on your computer that helps us recognize returning visitors and tailor content accordingly. Cookies may be used to:

• Save you time by remembering preferences or login information.
• Track and analyze website traffic for performance improvements.

Cookies do not contain personally identifiable information. You can disable cookies through your browser settings if you prefer.

5. Sharing of Information

We do not sell, rent, or share your personal information with outside parties for marketing purposes.

We may disclose your information only in the following cases:

• When required by law or legal process.
• To cooperate with investigations of unlawful activities.
• To protect the rights, property, or safety of Supreme Heating and Cooling, our customers, or the public.

Please note: if you voluntarily share information publicly (such as in comments or emails), that information may be collected and used by others.

6. Text Message Compliance

We are committed to protecting your privacy in relation to our SMS communications.

6.1 Consent

Before sending any text messages, we obtain your explicit consent. By providing your phone number and opting in, you agree to receive text messages about appointments, service updates, promotions, or company news.

6.2 Opt-Out

You can opt out of receiving text messages at any time by replying “STOP” to any of our texts or by contacting us directly. After opting out, you may still receive essential transactional or service-related messages.

6.3 Information Collection and Use

When you opt in to our SMS communications, we collect your mobile number and any other data you provide. This information is used exclusively to deliver the messages you requested. We do not sell, rent, or share your SMS information with third parties.

6.4 Data Security

We employ appropriate technical and organizational measures to safeguard your personal data from unauthorized access or misuse. While we take strong precautions, no method of data transmission is entirely secure.

7. Links to Other Websites

Our website may contain links to external sites. Please note that we are not responsible for the content or privacy practices of these third-party websites. We encourage users to review the privacy policies of any linked sites they visit.

8. Surveys & Contests

From time to time, we may offer surveys or contests. Participation is voluntary. Information collected (such as name, contact details, or demographics) will be used solely for the purposes stated—such as notifying winners or improving our services.

9. Texting Opt-In Information

We do not share text message opt-in information with third parties. All SMS-related data is handled in accordance with this Privacy Policy.

10. Your Consent

By using our website, you consent to the collection and use of information as described in this policy. Any changes to this Privacy Policy will be posted on this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or believe that we are not abiding by this policy, please contact us immediately:

Supreme Heating and Cooling
Attn: Privacy Officer
1475 Frey Rd, Penn Hills Township, PA 15235
Phone: (412) 245-8964
Email: supremeheatingandcooling412@gmail.com

Thank you for trusting Supreme Heating and Cooling. We are dedicated to safeguarding your privacy and ensuring your experience with us is secure and respectful.